Marilyn joins us today to talk about why customer service is so important as well as how to turn some of your most difficult customers into your biggest fans. We also talk about her best-selling business book, Who’s Your Gladys?: How To Turn Even The Most Difficult Customer Into Your Biggest Fan and her award-winning Who’s Your Gladys customer service blog. With Marilyn’s help, you'll be able to help your team learn how to help the most difficult clients, understand their needs, and turn them into loyal customers and raving fans. 

You can find show notes and more information by clicking here: http://bit.ly/1IYhouY