This week’s podcast features Rasika Kelkar – CS Team Lead at Browserstack – who shares her tips for CS newbies. Whether you’re new to CS yourself, or responsible for managing people who are, you’ll love this quickfire chat, where we discussed:

- How additional ‘special’ skillsets can help you stand out from the crowd for hiring managers

- What to expect from the first 90 days on the job

- Skills to pick up along the way that’ll make you a better CSM

- Building relationships with customers via their preferred communication method

- How Churn, Escalation, and ‘At Risk’ customers are a learning opportunity for CSMs

- How you can maximize the impact of a move into CS as a newbie