In this episode of The Hidden Gem, Maya Demishkevich talks with Carrie Pitts-Densmore, VP of Enrollment and Marketing at Johnson Community College about transforming internal communications. Carrie shares her experience over the last three years in centralizing communication efforts, enhancing transparency, and building trust across departments. Discover how these initiatives have shaped a more informed and engaged campus community.

Key Takeaways:

• Learn how Carrie tackled decentralized communicatios by conducting audits and centralizing efforts, leading to a more streamlined and efficient communication process across campus.
• Hear about the introduction of a weekly president's newsletter and a new faculty newsletter, which have significantly reduced redundant emails and improved overall communication flow.
• Discover the tools and systems used to manage internal communications, such as ticketing systems, digital monitors, and a consistent branding approach through Canva.
• Find out how creating a culture of trust, rather than just seeking "buy-in," has allowed the college to implement new processes and systems effectively.
• Get insights on breaking down communication silos with cross-departmental committees, open-door policies, and new initiatives like the "Johnson Community College 101" guide.

Guest Name: Carrie Pitts-Densmore, Vice President of Enrollment and Marketing, Johnston Community College

Guest Bio: Carrie Pitts-Densmore serves as the Vice President of Enrollment and Marketing at Johnston Community College. With 25 years of experience in communications, including 13 years focused on integrated marketing and public relations, Carrie has built a diverse and impactful career. She began as a television news journalist, earning a national award for a documentary on domestic violence and covering significant news events in Myrtle Beach, Buffalo, and Raleigh. Transitioning from news, she became a consultant, advising organizations on video production, media relations, strategic communications, and marketing. Carrie also excelled as a real estate agent for a few years, where she developed her customer relations and technology skills, winning multiple awards. Today, she thrives in higher education, embracing the dynamic intersection of technology and storytelling. Carrie holds an Accreditation in Public Relations (APR) and a Master of Science in Communications from Purdue University. Outside of work, she enjoys yoga, the ocean, watching documentaries, and spending time with her family, including her son Archer and her husband Shawn.

LinkedIn: https://www.linkedin.com/in/pittscarrie?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app

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Maya Demishkevich
https://www.linkedin.com/in/mayademishkevich/