With 106 store locations, Performance Bicycle operates the largest bicycle retail chain in the United States. Finding good employees and training them to deliver a consistently high level of expertise is challenging even at a single-unit business.

How does Performance implement hiring, onboarding, and continuing professional development for staff across all experience levels of their enterprise? We speak with Sam Felts, Director of Store Operations for Retail and Training and Gene Carleton, Spin Doctor Services Coordinator to learn what tools they utilize.

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