Chad Lingafelt chats with Doug Noll, Professional mediator, award winning lawyer and award winning author. Doug provides mediation, emotional competency, and de-escalation skills. Doug has studied neuroscience for other 25 years and uses this knowledge to help understand emotions.

Doug hasn’t owned a television in over 40 years and has used that time to develop himself. He is a second degree black belt in Chinese kung fu, taught tai chi for over 10 years, a Level III ski instructor, instrument-rated private pilot with multi-engine and helicopter ratings, Irish fiddle and harp player, whitewater kayaker and rafter, and Spey casting steelhead fly fisherman.

On this episode, we talk about how to calm an angry person, de-escalating an emotional situation, and how you should really be listening when talking to people. We also learn about the 3 step process of affect labeling.

3 Step Affect Labeling

Look for involuntary responses of the body relaxing like:

Ask the questions:

We learn about listening each other into existence and how taking the time to listen to others emotions and let people be heard is a key factor in peaceful relationships.

This is an important conversation for leaders that want to improve their skill set and understand how to encourage a peaceful environment where people feel heard.

Connect with Doug Noll

Buy Doug’s Books:

De-Escalate: How to Calm an Angry Person in 90 Seconds or LessDe-Escalate: How to Calm an Angry Person in 90 Seconds or Less

Elusive Peace: How Modern Diplomatic Strategies Could Better Resolve World ConflictsElusive Peace: How Modern Diplomatic Strategies Could Bette…