SaaS Life (saaslife.fm)

Ep. 18: Hiring & Expanding the Teams

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On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about navigating software, sites, and service providers to hire and expand teams. There’s a lot to do and build, but try your best and don’t sweat it to grow and scale!

Highlights from this Episode:

  • Dialpad: Paying off administrative debt by using a phone call platform.
  • Text/Multimedia Messaging (MMS): Ability for businesses to offer customer support.
  • Downfall: Don’t give out your personal cell phone number—customers use it.
  • Help Scout vs. Zendesk: Pros and cons of switching help site service providers. 
  • Marketing Site: Keep it up-to-date to highlight new features benefiting customers.
  • Optimize Workflow: Offer development, staging, functional, and production sites.
  • Checks and Balances: Make time to create processes for housekeeping tasks. 
  • Pop-up Project: When stepping away from business, possibly hire a contractor.
  • Hire and Fire Slowly/Quickly? Produce and deliver deliverables to stay on track.
  • Contractors vs. W-2 Workers: When, and where to hire based on core competencies. 

    • Links and Resources: 

    saaslife.fm

    Sam Schrup on Twitter

    Chris McAleenan on Twitter

    TextRetailer

    Textiful

    PipeTech Hub/Project

    Dialpad

    Help Scout

    Zendesk

    MicroConf

    Upwork

    ScrapingBee: Full-stack Marketer Job Listing

    Intro music by Monkey Warhol licensed under Creative Commons Attribution 4.0 International (CC BY 4.0). 

     

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    SaaS Life (saaslife.fm)By Chris McAleenan, Sam Schrup