In Episode 18, we shift the traditional perspective of process optimization. Instead of focusing only on speed, cost, and efficiency, we explore how empathy and user experience can redefine how systems are improved.

Hosted by Abhishek Srivastava, Founder & Chief Mentor at Techcanvass, this episode features Shaveta Monga, Senior Business Analyst with 10+ years of experience in higher education, US financial aid systems, and co-founder of an AI fashion-tech startup shortlisted for Shark Tank India (Season 1).

From design thinking principles to real-life examples in education and e-commerce, Shaveta explains how human-centered process optimization ensures that systems don’t just work efficiently—they work meaningfully for the people who use them.

🌟 About Our Guest: Shaveta Monga

Senior Business Analyst | Entrepreneur | Shark Tank India S1 Shortlisted Founder

With a rare mix of business analysis, compliance expertise, and startup innovation, Shaveta brings powerful insights on blending AI, empathy, and process excellence.

⏰ Timestamps (Short Version)

00:00 – Introduction & Guest Overview

01:13 – From Engineering to Entrepreneurship

04:59 – Human-Centered vs Traditional Optimization

09:55 – Real-Life Examples: Financial Aid & E-Commerce

15:26 – Core Steps: Empathy → Ideate → Prototype → Iterate

20:28 – Future: AI + Empathy

25:27 – Skills for BA Professionals & Closing Thoughts

🗓 Premiered on 2nd October 2025 at 6:00 PM IST

📺 Subscribe on YouTube: /@techcanvassacademy

🎧 Listen on Spotify: https://tnvs.in/yckrenrb

🍏 Apple Podcasts: https://tnvs.in/3dbkhzwj

🔗 Follow Shaveta Monga on LinkedIn: https://www.linkedin.com/in/shavetam/

🌐 Explore Techcanvass: https://techcanvass.com

🔗 Follow us on LinkedIn: https://www.linkedin.com/company/techcanvass/

📩 Inquiries: [email protected]

💡 If you enjoyed this conversation, please LIKE, SHARE, and Follow for more FutureForward episodes.