Welcome to Episode 19 of The Customer Service Gold Dust Podcast.

In this episode, Gavin takes another deep dive into some of the topics discussed by recent guests, including how to go about creating an emotional connection with our customers.

We take a look at some pertinent examples from companies such as Amazon, with their reputation for incredibly fast delivery; BMW, with a wonderful breakdown service called BMW Assist; and why it's important to crystallise which emotions you want your customers to feel.


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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/