This week’s podcast features Liane Cafarate – Customer Success Manager for LATAM at Odoo – who shares her experience of managing change within Customer Success.

Change is at the heart of helping customers achieve value with your product, so you’re going to want to catch this episode. During the conversation we discussed:

- What Change Management is and why it’s so important in CS

- Key examples of how better management of change can transform CS teams

- Hard won lessons rolling out products for the likes of Google

- And much, much more.