Customer Confidential: Untold Stories of Earned Growth

Ep. 191 Darci Darnell | Ping-Pong Tables Don't Inspire Employees, Real Autonomy Does


Listen Later

It's trendy right now for leadership teams to craft lofty statements of purpose. But Darci Darnell, a Bain partner and coauthor of the new book Winning on Purpose: The Unbeatable Strategy of Loving Customers, says the organizations that succeed in inspiring their teams with the company's sense of purpose don't just craft these mission statements, they help employees understand their role in these missions.

We'd love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey. https://bit.ly/CCPodcastFeedback

...more
View all episodesView all episodes
Download on the App Store

Customer Confidential: Untold Stories of Earned GrowthBy Rob Markey, Bain & Company partner and customer experience expert

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

44 ratings


More shows like Customer Confidential: Untold Stories of Earned Growth

View all
Dry Powder: The Private Equity Podcast by Hugh MacArthur, Bain & Company

Dry Powder: The Private Equity Podcast

149 Listeners

Beyond the Bio by Bain & Company

Beyond the Bio

70 Listeners

Deciphered: The Fintech Podcast by Bain & Company

Deciphered: The Fintech Podcast

13 Listeners

The Sustainability Academy Podcast by Bain & Company

The Sustainability Academy Podcast

0 Listeners