The Asia InsurTech Podcast spoke with Rajiv Malhan, the Head of Strategic Projects and Business Transformation at Aditya Birla Sun Life Insurance, about customer expectations today and how insurers can pleasantly surprise customers by predicting their wants and needs. Here is the transcript of our conversation. Michael Waitze 0:04 Hi, this is Michael Waitze and […]
The post EP 192 – Rajiv Malhan – Head of Strategic Projects & Business Transformation at Aditya Birla Sun Life Insurance – If You Are Not Able to Touch Base With Your Customer Then You Are Going Out appeared first on Asia InsurTech Podcast.
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The Asia InsurTech Podcast spoke with Rajiv Malhan, the Head of Strategic Projects and Business Transformation at Aditya Birla Sun Life Insurance, about customer expectations today and how insurers can pleasantly surprise customers by predicting their wants and needs. Here is the transcript of our conversation. Michael Waitze 0:04 Hi, this is Michael Waitze and […]
The post EP 192 – Rajiv Malhan – Head of Strategic Projects & Business Transformation at Aditya Birla Sun Life Insurance – If You Are Not Able to Touch Base With Your Customer Then You Are Going Out appeared first on Asia InsurTech Podcast.