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EP 193 - Failure is the Job.
In this episode of Restaurantopia, Dave and Anthony dive into one of the most uncomfortable — yet unavoidable — realities of leadership in the restaurant industry: mistakes. From bad hires and burned bacon to missed opportunities and leadership missteps, the guys unpack why failure isn’t the exception in hospitality… it’s part of the job.
The conversation explores how great operators don’t necessarily make fewer mistakes, they recover from them faster. Dave and Anthony discuss leadership accountability, vulnerability, ego, team culture, and why creating an environment where employees can admit mistakes openly is critical to long-term success.
They also connect the dots between restaurant operations and sports psychology, highlighting how elite performers “flush” mistakes quickly and focus on the next play instead of dwelling on the last one.
Why “failure is the job” in restaurants
The difference between mistakes and true failure
Decision recovery vs. perfection
How ego prevents leaders from owning mistakes
Building a culture where employees feel safe admitting errors
Why accountability must include solutions
Recovery speed as a leadership KPI
Hiring mistakes, turnover, and making faster decisions
How fear-based cultures destroy innovation and autonomy
Lessons from coaching baseball that apply to restaurant leadership
Why vulnerability from leaders creates stronger teams
The hidden cost of avoiding difficult conversations
Mistakes are inevitable in hospitality — growth comes from how quickly you respond.
Strong leaders admit fault, own outcomes, and focus on solutions.
Teams mirror leadership behavior. Vulnerability creates trust.
Fear of mistakes slows decision-making and kills innovation.
Winning operators don’t make fewer mistakes — they make shorter ones.
“Failure is only applicable when you stop trying.”
“You’re not paid to get it perfect. You’re paid to fix it fast.”
“Winning operators don’t make fewer mistakes — they make shorter ones.”
“What play matters? The next one.”
Website: Restauranttopia.com
Newsletter: Restauranttopia Newsletter
Subscribe wherever you listen to podcasts.
In This Episode, They Discuss:Key Takeaways:Memorable Quotes:Connect with Restauranttopia:
Learn more about your ad choices. Visit megaphone.fm/adchoices
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By Brian Seitz, David Ross, and Anthony Hamilton
5
1818 ratings
In this episode of Restaurantopia, Dave and Anthony dive into one of the most uncomfortable — yet unavoidable — realities of leadership in the restaurant industry: mistakes. From bad hires and burned bacon to missed opportunities and leadership missteps, the guys unpack why failure isn’t the exception in hospitality… it’s part of the job.
The conversation explores how great operators don’t necessarily make fewer mistakes, they recover from them faster. Dave and Anthony discuss leadership accountability, vulnerability, ego, team culture, and why creating an environment where employees can admit mistakes openly is critical to long-term success.
They also connect the dots between restaurant operations and sports psychology, highlighting how elite performers “flush” mistakes quickly and focus on the next play instead of dwelling on the last one.
Why “failure is the job” in restaurants
The difference between mistakes and true failure
Decision recovery vs. perfection
How ego prevents leaders from owning mistakes
Building a culture where employees feel safe admitting errors
Why accountability must include solutions
Recovery speed as a leadership KPI
Hiring mistakes, turnover, and making faster decisions
How fear-based cultures destroy innovation and autonomy
Lessons from coaching baseball that apply to restaurant leadership
Why vulnerability from leaders creates stronger teams
The hidden cost of avoiding difficult conversations
Mistakes are inevitable in hospitality — growth comes from how quickly you respond.
Strong leaders admit fault, own outcomes, and focus on solutions.
Teams mirror leadership behavior. Vulnerability creates trust.
Fear of mistakes slows decision-making and kills innovation.
Winning operators don’t make fewer mistakes — they make shorter ones.
“Failure is only applicable when you stop trying.”
“You’re not paid to get it perfect. You’re paid to fix it fast.”
“Winning operators don’t make fewer mistakes — they make shorter ones.”
“What play matters? The next one.”
Website: Restauranttopia.com
Newsletter: Restauranttopia Newsletter
Subscribe wherever you listen to podcasts.
In This Episode, They Discuss:Key Takeaways:Memorable Quotes:Connect with Restauranttopia:
Learn more about your ad choices. Visit megaphone.fm/adchoices