Any time of fast-paced change is accompanied by plenty of conjecture as to what the impact of the new technology will be on the lives of humans.  Today’s emerging AI chatbot technologies are no exception, in fact, there is plenty of “chat” about whether these virtual agents will completely displace humans in customer support roles in the near future.  Art Schoeller figures it’s more about learning how to blend human agents and chatbots to enhance your customers’ experience with your brand...