One of the most essential but often overlooked skills in healthcare is the ability to de-escalate critical situations. Healthcare workers tragically often feel that dealing with combative people is simply part of the job. But what if they were trained to mitigate violence? Would their working life improve? Al sits down with Joel Lashley to discuss common problems healthcare workers face in everyday situations on the job. Oelschlaeger and Lashley both have extensive experience in the healthcare industry and know firsthand the very real and potentially violent situations healthcare workers face. Lashley wrote the book Confidence in Conflict for Healthcare and created the PICI program at Vistelar. Using real examples from the healthcare workplace Lashley discusses how closing the gaps in training can empower healthcare workers to confidently keep themselves and patients safe.

To learn more about non-escalation, de-escalation, and personal protections visit vistelar.com

Host: Al Oelschlaeger

Guest: Joel Lashley