ResearchOps 2.0 is brought to you by User Interviews—the only solution you need to recruit high-quality participants for any kind of research.

In just ten years, ResearchOps has transformed from an obscure Silicon Valley speciality into a vibrant global profession. Despite economic headwinds, ResearchOps roles are emerging across industries far beyond tech, and the field is evolving at breathtaking speed. But where have we come from, and where are we going?

In this five-part audio documentary, we’ll explore the past, present, and, most important of all, the future of ResearchOps—and it’s exciting, fascinating, and, at times, pretty mindblowing! Each episode features the voices of Cha Cha Club members, senior research leaders, and the smart minds behind User Interviews—the only solution you need to recruit high-quality participants for any kind of research.

To scale up; tune in.

In This Episode

In this second episode, we’ll explore how ResearchOps professionals are approaching AI today and what the future holds. Expect several unique case studies, ranging from knowledge management and sensemaking to participant recruitment, as well as mind-boggling concepts on how AI may impact the future of ResearchOps. Never mind AI research moderators. What about AI as genuine research participants?!

(1.08) About this Episode

(1.33) Introducing the AI Narrator

(3.00) Whoops! When AI Gets Things Wrong.

(5.46) We Must Embrace AI: Learning to Work with Its Flaws

(8.00) What You Put in Dictates What You Get Out

(11.34) Steve Jobs: You Gotta Start with the Customer Experience

(13.56) Primary Use Cases for AI in Research

(14.40) Case Study No. 1: Repositories and Sensemaking

(18.32) AI for Sensemaking at Microsoft

(21.09) Case Study No. 2: Research Mentorship and Support

(24.08) Is This the End of Research Templates?

(25.11) Could AI Be Used as a Research Moderation Coach?

(27.03) AI, the Career Guidance Coach

(28.45) Case Study No. 3: Making the Dream of Fast Participant Recruitment a Reality

(30.16) Identifying Bad Actors and Fighting Fraud

(30.56) Making the Most of an Avalanche of Data

(33.35) The Dawn of AI Moderators: A Terrifying Quantity of Data to Manage

(35.14) The Bombshell Topic: Synthetic Users

(38.27) Research Democratisation: AI Agents as Part of Product Teams

(38.27) Orchestrating AI Agents as Part of Product Teams

(44.13) Will AI Steal My ResearchOps Job?

(49.57) The Next Episode Is All About Taking a Platform Approach to Researchops

(51.23) End

This episode features Dennis Meng, Lexi Breitz, Rodrigo Dalcin, Basel Fakhoury, Brandi Amm, Tim Toy, Garett Tsukada, Daniel Gottlieb, Sam Gager, Casey Gollan, and Claude, the AI, prompted by Kate and narrated by Eleven Labs.

The next episode drops on September 16th, and it’s all about building research platforms for super-scaled-up impact. Subscribe to The ResearchOps Review to get smart thinking all about ResearchOps delivered straight to your email inbox.

Brought to You By

A Cha Cha Club production, sponsored by User Interviews—the only solution you need to recruit high-quality participants for any kind of research.

Credits

Produced and narrated by Kate Towsey. Co-produced with Cha Cha Club manager, Glenn Familton, and ResearchOps experts, Jenna Lombardo and Renato Venter.

The AI narrator’s parts were prompted by Kate, written by Claude, and narrated by Eleven Labs. Aria, the robotic voice, was generated by Soundly. Music and (most) sound effects featured in this episode were sourced from Epidemic Sound. Explore music and sounds via this Epidemic playlist.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit theresearchopsreview.substack.com