This episode delves deeper into the first customer need - Do I like and trust you?

Here, you'll hear practical examples of how to get your customers to like and trust your business, leading to more sales and better customer retention.

This episode delves deeper into the first customer need - Do I like and trust you? Here, you'll hear practical examples of how to get your customers to like and trust your business, leading to more sales and better customer retention.

Ep #2 - Right Now Need 1: Do I like and trust you?

Mastering customer experience and employee engagement can be incredibly frustrating for many businesses.

In this series, Emotional Intelligence expert and founder of Business EQ Ltd, Tracey Finlay, gets frank about what many businesses and business leaders are getting wrong when it comes to engaging both staff and customers. 

Here you'll learn how it's possible to influence customer and staff engagement and overcome frustrations by understanding what really motivates people.

It's all about the win-win.

Business

Mastering customer experience and employee engagement can be incredibly frustrating for many businesses. In this series, Emotional Intelligence expert and founder of Business EQ Ltd, Tracey Finlay, gets frank about what many businesses and business leaders are getting wrong when it comes to engaging both staff and customers. Here you'll learn how it's possible to influence customer and staff engagement and overcome frustrations by understanding what really motivates people. It's all about the win-win.

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Ep #2 - Right Now Need 1: Do I like and trust you?

Ep #2 - Right Now Need 1: Do I like and trust you?