In this episode of Leaders of Hope, I talk with Monica Urick: a dear friend and fellow small business owner in San Francisco. She is the one-woman show behind Monkei Miles, a children’s resale shop that has become a family favorite in the Sunset district and beyond. We discuss how the pandemic has radically altered her business model and how she quickly evolved to keep her business alive. There are so many incredible bits of wisdom peppered throughout this conversation, including my favorite quote from Monica: "I've taken the word 'pivot' out of my dictionary. Now I call it RESILIENCE."