Why is getting people to simply show up one of the hardest—and most crucial—challenges in last-mile delivery?

In this episode, Jim Royce unpacks what he calls “The Riddle of Attendance,” a puzzle every delivery contractor faces but few truly solve. With 25+ years in last-mile logistics, Jim exposes how attendance isn't just a metric—it's a reflection of your culture, your systems, and ultimately your leadership.

- Why do so many LMDPs treat shifts as optional?
- How do poor systems quietly encourage absenteeism?
- What dangerous scheduling “solutions” are gaining traction—and why they make things worse?

You’ll learn why attendance is the first domino in operational accountability—and how to design policies that drive consistency, without burning bridges.

If you’ve ever lost sleep over empty routes, no-shows, or patchwork schedules, this episode will hit home.

🎧 Tune in to rethink what it really means to build a team that shows up—every single day.

#lastmile #deliveryops #attendance #scheduling #logistics #leadership #accountability #MasteringTheLastMile