Episode 2 discusses how Industry Codes play an important role between financial services organisations and customers. Industry Codes define what customers should expect and how they should be treated. Moderated by Doug Nixon (Partner, Financial Services), he is joined by Jodie McKeon (Partner, Financial Services) and James Brigham (Director, Financial Services). The Codes help clients define what it means to do the right thing by their customers.

See omnystudio.com/listener for privacy information.