In this episode of Team Wrecked, Kristie takes a hard look at what her team actually built, and what it's going to take to build it better. She starts with credit where it's due: the onboarding system she created in 2020 during the shutdowns became one of the team's strongest pillars, giving new agents confidence and competence from day one. But growth has a way of exposing the cracks, and Kristie is honest about where the foundation started to strain, from burnout around constant retraining, to accountability that never quite got engineered into the system the way it needed to be. She opens up about one of her earliest regrets: building the brand around her own name, and why the next iteration won't have her name anywhere near it. Kristie also unpacks her evolving thinking on agent specialization, certifications, and what kind of team culture she actually wants to cultivate, including the mix of hungry new agents and experienced peers who can push her. When Washington State rolled out buyer service agreement requirements ahead of the national settlement changes, Kristie's team was already ahead of it, using the moment to build a commission framework that redefined how they understood and communicated their own value. She gets candid about professional standards too, yes, including the basketball shorts incident, and why the next version of her team will have quarterly lifestyle shoots, brand kits, and a stylist on deck for new agents. And while AI isn't taking real estate jobs, Kristie makes the case that the agents who learn to use it well are going to have a serious edge. This isn't a rebrand slapped over old problems, it's a full remodel, taken down to the studs, built to last.