If you’re a parent, what’s the one thing you wish your kid would do on a plane?
Even if you’re not a parent, what’s the one thing you wish other people’s kids would do on a plane?
If you answered “sleep,” then you are correct!
Well, thanks to Rick Bellioti, Director of Innovation and Customer Experience Design at San Diego County Regional Airport Authority, more kids are sleeping on more flights.
And it all comes down to innovating better customer experiences.
I had a chance to ask him how exactly he’s innovating San Diego’s customer experience and he had some great responses.
Rick went over:
This post is based on a TechTables podcast with Rick Belliotti. To hear this episode, and many more like it, you can subscribe to TechTables here.
If you don’t use iTunes, you can find every episode of TechTables here
View all episodes
By Joe TosteIf you’re a parent, what’s the one thing you wish your kid would do on a plane?
Even if you’re not a parent, what’s the one thing you wish other people’s kids would do on a plane?
If you answered “sleep,” then you are correct!
Well, thanks to Rick Bellioti, Director of Innovation and Customer Experience Design at San Diego County Regional Airport Authority, more kids are sleeping on more flights.
And it all comes down to innovating better customer experiences.
I had a chance to ask him how exactly he’s innovating San Diego’s customer experience and he had some great responses.
Rick went over:
This post is based on a TechTables podcast with Rick Belliotti. To hear this episode, and many more like it, you can subscribe to TechTables here.
If you don’t use iTunes, you can find every episode of TechTables here