On this episode Allen talks to two of the researchers who conducted a study of the effectiveness of Vistelar's training at the Milwaukee County Behavioral Health Division (MCBHD). They spent countless hours observing as the majority of MCBHD's staff received end-user training that ranged from verbal non-escalation/de-escalation to team stabilization tactics. From environmental services to physicians, participants from across the organization participated in the training and ultimately the study.

The data gathered, through surveys, focus groups, and quantitative data showed an overall positive impact on various concerns that prompted the training in the first place. The training showed some of the following benefits:

Reduced role conflict between different staff members

Improved individuals' conflict resolution skills

Increased safety or perceptions of safety while at work, reduce burnout and turnover