Sign up to save your podcasts
Or
Share Ep. 20 – Science-backed principles for human-centric experience design – part 2 w/ Dana Rock
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Ep. 20 – Science-backed principles for human-centric experience design – part 2 w/ Dana Rock
Our experience is the sum total of all the bits. It’s made up of our interactions and touchpoints, but also our
- expectations,
These things might sound kinda squishy and abstract.
But, as Dana will explain, it’s these squishy-sounding bits that are key to designing the ‘right’ experience for your customers. And it’s these bits which we can easily forget, particularly when we are focused on delivering within our specialist areas.
In this two-part episode, we will explore four experience design principles, informed by scientific research, which you can use to rethink your approach and connect the bits together.
In part one, we covered two principles:
- Make it make sense
In this session, part 2, you'll hear the next two principles:
- Make it memorable (or intentionally forgettable)
View all episodes
By Omnichannel by OmnichannelX
5
11 ratings
Our experience is the sum total of all the bits. It’s made up of our interactions and touchpoints, but also our
- expectations,
These things might sound kinda squishy and abstract.
But, as Dana will explain, it’s these squishy-sounding bits that are key to designing the ‘right’ experience for your customers. And it’s these bits which we can easily forget, particularly when we are focused on delivering within our specialist areas.
In this two-part episode, we will explore four experience design principles, informed by scientific research, which you can use to rethink your approach and connect the bits together.
In part one, we covered two principles:
- Make it make sense
In this session, part 2, you'll hear the next two principles:
- Make it memorable (or intentionally forgettable)