eCommerce UnderCover

EP 20 - Whatever It Needs to Be, as Long as It's eCommerce - Riki Hooker - Global eCommerce Experts

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Martin Ronfort, the founder of DrTech, and Michael Waitze, the founder of Michael Waitze Media were joined by Riki Hooker, the General Manager of Global E-commerce Experts.  Global E-commerce Experts provides an end-to-end solution to enable product-based businesses to expand into foreign markets.  Riki is super knowledgeable and was very generous with his time!

Some of the topics we discussed:

  • Many eCommerce sellers want to expand to other markets but do not know how to do it
  • Foreign market localization is more than simply translating a website
  • Tax issues alone can be a nightmare for any seller expanding to another country
  • Payments, payments systems, and payment norms (including Cash on Delivery) can be different from country to country
  • Customs issues and product return policies
  • Warehousing, Fulfillment, and third-party logistics
  • The complexity of eCommerce logistics
  • Offline to online
  • Delivery speed and its impact on conversion
  • The social aspect of shopping and how to replicate this online
  • How politics can impact global eCommerce
  • Asia remains a massive opportunity
    • ...more
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    eCommerce UnderCoverBy Michael Waitze Media
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