Today on the show we have Enzo Avigo, CEO and Founder of June.

In this episode, we discussed Enzo's journey in entrepreneurship, from his initial startup experiences to his tenure at Zalando and Intercom, exploring valuable insights he gleaned from both companies. Enzo shared how his time at Zalando helped him refine his skills in influencing people, and how Intercom imparted the importance of first principles and the 'job to be done' framework in product development.

We then dove into the inspiration behind June, a game-changing BI SaaS tool designed to go beyond tracking mere button clicks, offering users a comprehensive understanding of account health. Enzo explained the tool's evolution, from initial focus on product tracking to a pivot into the analytics realm. Discussing June's core mission, he emphasized the need for new-generation tools that resonate with modern ways of thinking and working.

We wrapped up by discussing the challenges encountered in identifying the ideal customer profile, and the importance of iterative processes in achieving product-market fit. Enzo also shared the unique methodology employed by Superhuman to segment feedback and solve significant problems, underscoring the indispensable role of customer feedback in product development.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected].

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.