In this episode, Jeff and Danny sit down with Jessica and Jo of Harts Services to discuss leadership, culture, and the evolving world of home services.

The conversation explores how Harts Services has built a reputation for quality workmanship and exceptional customer service across plumbing, sewer, electrical, and HVAC services. Jessica and Jo share insights into team development, employee retention, leadership communication, and the systems that help create consistency across a growing organization.

Topics discussed include:

• Building a strong company culture in the trades
• The importance of leadership and communication
• Training and developing future trade professionals
• Creating positive customer experiences
• Balancing company growth with employee satisfaction
• The future of home services and skilled trades careers

Resources and Mentions

• Harts Services
  https://www.hartsservices.com/
• The Trades Podcast
  https://www.thetradespodcast.com

What You Will Learn

• How culture impacts growth in service businesses
• Why communication is critical to leadership success
• The value of employee development and retention
• How customer service drives long-term reputation
• Ways growing companies maintain consistency and trust

Chapters

• 00:00 Introduction to The Trades Podcast
• 00:59 Meet Jessica and Joe from Heart Service
• 01:59 Jessica's background and company overview
• 03:20 Joe's journey into electrical trades
• 05:16 Challenges and rewards of electrical troubleshooting
• 07:43 Women in trades: experiences and impact
• 10:43 Troubleshooting as a key skill
• 12:45 Building trust with homeowners
• 16:39 Training and onboarding new technicians
• 20:53 Cross-training and career paths within the company
• 22:26 Company growth and regional coverage
• 23:36 Team meetings and company culture
• 25:05 Connecting with other tradespeople
• 27:51 Jessica's motivation to return to trades
• 31:12 Women in the field: respect and confidence
• 33:43 Changing perceptions of trades as a career
• 36:49 Regional service areas and ferry challenges
• 39:44 The value of a career in trades
• 44:01 The importance of daily goals and teamwork
• 45:15 Five quick questions: habits, skills, hiring, changes, and advice
• 52:49 Closing remarks and contact information