One of the greatest promises of modern technology is its ability to streamline complex, paper-based systems - cutting costs, improving access, and eliminating waste, fraud, and abuse.  

These complicated systems are often the biproduct of a complicated network, like the ones you find in the Department of Labor which are handling unemployment insurance claims fifty different ways in fifty different states. Or how military members and their families often have to handle an issue when they are thousands of miles from home and might not easily have access. 

This week on Feds At The Edge, we explore how innovative leaders are leveraging technology to streamline these critical processes to meet their unique and specific needs.  

Akanksha Sharma, Director of Digital Transformation for Dept of Labor, shares how her team built a unified identity verification system that cuts through the complexity of each  state’s unemployment claim systems—reducing fraud and improving access. Meanwhile, Kevin Adler, Digital Transformation Advisor at ServiceNow, discusses how digital tools are empowering military families to easily submit claims and work orders, replacing slow, manual methods with mobile-first efficiency.  

Tune in on your favorite podcasting platform today to hear how smart technology can create seamless systems, empower users, and transform public services for the better.