In this episode, we connect with Miriam Dicks, founder and CEO of 180 Management Group, to uncover strategies that help organizations streamline operations and enhance donor engagement. With over 20 years of experience, Miriam shares her expertise in transforming business processes in nonprofits and embracing change to foster long-term success.

Topics we dive into:

- How to identify and address the root causes of silos within your organization.

- Improving team collaboration and creating a consistent donor experience.

- Translating high-level strategic goals into actionable steps.

- Encouraging accountability and action by developing a clear plan for leveraging data insights.

Miriam provides actionable steps that fundraisers can apply immediately, emphasizing the importance of creating personal connections, enhancing communication, and using effective strategies to improve overall organizational efficiency.

Learn more about 180 Management Group and their approach to organizational transformation here: https://www.180managementgroup.com

Explore how Virtuous can aid your nonprofit growth: https://vrtuo.us/4hsSN6g

The Responsive Lab is brought to you by Virtuous.

Virtuous is a software company committed to helping nonprofits grow generosity. Virtuous believes that generosity has the power to create profound change in the world and in the heart of the giver. With that in mind, it’s their mission to move the needle on global generosity by helping nonprofits better connect with and inspire their givers. Learn more about Virtuous at virtuous.org/learnmore and download your free Nonprofit CRM Checklist at virtuous.org/crmchecklist.

Special thanks to editor and sound engineer Barry R. Hill and producer Abigail Morse.