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Ep. 22: Building Adoption-First Training Programs That Actually Work
Check out iorad's interactive tutorial builder: https://www.iorad.com
Building Adoption-First Training Programs That Actually Work: Stephanie Flint on Reducing Attrition Through Interactive TrainingIn this episode of The Adoption Curve, I sit down with Stephanie Flint, VP of Global Training & Learning Development at ResultCX, to discuss how to turn high attrition into measurable adoption using behavior-based training and interactive simulations.Stephanie breaks down how her team identified early drop-off patterns in a large healthcare technology implementation and uncovered the real root cause: lack of confidence using complex systems. She reveals how shifting from content-heavy instruction to simulator-based practice reduced attrition by 20%, improved CSAT by 25%, and decreased escalations across the board.We also dive into her Attrition-to-Adoption Playbook — a practical framework for learning and development leaders that combines root cause analysis, pilot programs, facilitator enablement, and interactive training to drive real user adoption.If you're an L&D professional, enablement leader, operations executive, or customer education manager looking to improve software adoption, increase training effectiveness, or scale employee enablement across distributed teams, this conversation provides the exact steps you need.💡 FREE RESOURCE: The Attrition-to-Adoption Playbook Worksheet – https://book.iorad.com/adoption-curveSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Stephanie - https://www.linkedin.com/in/stephanie-flint-aienabled/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS00:00: Why early attrition happens in large-scale technology implementation04:18: Identifying root causes through quality metrics and behavior analysis09:42: The 30-system training challenge and why content wasn’t the solution15:30: How interactive simulations reduced attrition by 20%21:10: Pilots, proof, and getting executive buy-in for new training tools27:45: The SME “intake process” secret to avoiding project delays34:12: Facilitator enablement and why trainer adoption matters too41:03: Simplifying training by focusing on behaviors, not tools#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #ChangeManagement #TrainingEffectiveness
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By ioradCheck out iorad's interactive tutorial builder: https://www.iorad.com
Building Adoption-First Training Programs That Actually Work: Stephanie Flint on Reducing Attrition Through Interactive TrainingIn this episode of The Adoption Curve, I sit down with Stephanie Flint, VP of Global Training & Learning Development at ResultCX, to discuss how to turn high attrition into measurable adoption using behavior-based training and interactive simulations.Stephanie breaks down how her team identified early drop-off patterns in a large healthcare technology implementation and uncovered the real root cause: lack of confidence using complex systems. She reveals how shifting from content-heavy instruction to simulator-based practice reduced attrition by 20%, improved CSAT by 25%, and decreased escalations across the board.We also dive into her Attrition-to-Adoption Playbook — a practical framework for learning and development leaders that combines root cause analysis, pilot programs, facilitator enablement, and interactive training to drive real user adoption.If you're an L&D professional, enablement leader, operations executive, or customer education manager looking to improve software adoption, increase training effectiveness, or scale employee enablement across distributed teams, this conversation provides the exact steps you need.💡 FREE RESOURCE: The Attrition-to-Adoption Playbook Worksheet – https://book.iorad.com/adoption-curveSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Stephanie - https://www.linkedin.com/in/stephanie-flint-aienabled/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS00:00: Why early attrition happens in large-scale technology implementation04:18: Identifying root causes through quality metrics and behavior analysis09:42: The 30-system training challenge and why content wasn’t the solution15:30: How interactive simulations reduced attrition by 20%21:10: Pilots, proof, and getting executive buy-in for new training tools27:45: The SME “intake process” secret to avoiding project delays34:12: Facilitator enablement and why trainer adoption matters too41:03: Simplifying training by focusing on behaviors, not tools#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #ChangeManagement #TrainingEffectiveness