Hello and welcome. This is Babatope Ipinyomi from The Change Lead, and welcome to another episode of “The Change Lead” podcast.   

My guest today lives and breathes customer experience. He focuses on delivering business and customer value through customer first, values led transformations. My guest today is Richard Jeffreys. Richard engages the C-Suite. He looks across journeys and ecosystems to design and manage successful strategies, digital solutions, organisational models and customer cultures.   

Today, Richard and I will have a conversation on Customer experience in a rapidly changing world.