Welcome to Episode 22 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by the Customer Service 'Dancing Queen', Jacqui Turner.

Jacqui is a specialist in Customer Service and Team Leader Training. We hear her talk about the importance of staying present when talking to customers; how one call changed her entire outlook on active listening and multi-tasking; and why coaching should be accessible to all employees at every level of an organisation.

------
You can find Jacqui online at:https://www.linkedin.com/in/jacqui-turner-trainerhttps://turnercorner.co.uk/
------

This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:
https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/