A retail case is only as good as the paper underneath it. Don and Jim walk the documentation chain end to end. Jim draws on twenty-eight years of federal investigations to lay out what kills cases at the prosecution end. 

Don speaks from years owning and operating guard firms about where the same failure modes get introduced at the front of the chain. The witness who was never properly interviewed. The video that was overwritten. The pattern that lived in three different officers' logs and never got assembled. 

The motivated review that is coming for every operator whose paper was written for the moment instead of the next reader.