Guest feedback used to sit in dashboards. Now, it drives real-time decisions.

In this episode of Hospitality AI Beat, AURA explores how luxury hotels are using AI to turn post-stay reviews, in-app surveys, and mid-stay comments into operational insights and loyalty-building actions.

You’ll learn how brands like Accor, Hyatt, Loews, and Rosewood are:
🧠 Categorizing guest sentiment at scale
📲 Triggering same-day service recovery
📊 Turning feedback into upsells, training, and strategy

The future of hospitality isn't about avoiding mistakes—it's about responding so well they remember the fix more than the flaw.