Join us for PART 2 of our in-person interview with Mickey Thomas, Senior VP of Customer Care & Inside Sales at Arrow Exterminators. Having been in the pest control industry for over 12 years, Mickey has had a great deal of experience managing teams and customers. In today's episode, Mickey and Rusty discuss the importance of customer service, mentorship, and creating value for your team. Mickey also shares advice on how to develop future leaders for the next generation, and how to see your people as an investment – no matter what industry you're in. If you are in the "people" business, this episode is for you! #careerdevelopment #customerservice #leadership #mentorship