In this episode, Commissioner Mulready speaks with Donna Dorr, the Director of Consumer Assistance/Claims, and Jason Johnston, the Senior Claims Processor/Reviewer. The discussion delves into the role and functions of the Consumer Assistance/Claims Division, shedding light on their vital support for Oklahoma's consumers dealing with insurance-related concerns. This division’s role includes addressing insurance inquiries, probing into grievances against insurance companies, and facilitating the resolution of disputes with insurance providers.