Citizens expect government services to work seamlessly on their phones, and agencies are moving quickly to adapt. But simply extending legacy systems to mobile can leave critical security and usability gaps.

This week on Feds At the Edge, experts from California DMV and SailPoint break down three key lessons for building trusted, modern access.

First, MFA alone is no longer enough. As attackers find ways around one-time codes, organizations are shifting from basic identity checks to stronger, continuous authentication approaches.

Second, "fire-and-forget" permissions create risk. Access must be monitored and adjusted over time as roles and responsibilities change.

Third, what good is a better mousetrap if nobody uses it? Even the best technology fails without adoption. Agencies must engage users, demonstrate value, and make secure tools easy to use.

Tune in on your favorite podcast platform because now is the time to act: evaluate your current systems and identify your gaps, strengthen access, and build the trust needed for successful digital transformation.