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In an emergency environment there are heightened levels of stress. Those of us who work in jobs which frequently put us up against challenging scenarios have learned to live with it, but there are ways to help live better. Breaks are an important factor when at any job; they give your mind a chance to reset itself and stay focused on the tasks at hand. Working in an emergency call center is no different, and on this week's episode, Erica is going to tell you why.

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