In this episode of Harder Than It Looks, Brian sits down with Brandon Lauterbach and Wade Hiner.

In segment one, Brandon Lauterbach, CPP, Co-founder and EVP of Pivot Parking, talks about his extensive experience, career journey, and the growth of Pivot Parking. Brandon shares insights into the importance of technology, employee satisfaction, diversification, and how Pivot Parking stands apart in the industry.

Brian switches gears to talk with Wade Hiner, President of Destiny Homes, who shares powerful stories about the unexpected life lessons learned, from answering cold calls, platforms, perspective shifting, and a roadside encounter. Wade discusses how these experiences shifted his perspective on life, emphasizing empathy, engagement, and finding true fulfillment by helping others.

Here are some key takeaways from this episode:

• How diversification is important
• How to define culture and values
• Technology’s role in parking
• Career perspectives change
• Everyone has a platform
• There is purpose in everything

Be sure to check out these great clips from Segment 1 with Brandon Lauterbach:
01:48 Brandon's Early Life and Start in Parking
03:52 College Years and Valet Experience
05:43 Transition to Sales and Return to Parking
07:51 Joining Lanier and Career Growth
11:59 Founding Pivot Parking
18:59 Building the Pivot Team
27:34 Pivot's Culture and Values
33:20 Technology and Future Aspirations
39:48 Lightning Round Questions
41:03 Heartfelt Stories of Pet Rescues
43:49 Challenges in the Parking Industry
46:34 Solutions for Parking
47:30 Life Beyond Parking: Family and Hobbies
48:34 Pride in Professional Achievements

Segment 2 with Wade Hiner:
51:02 Introduction to Segment Two: Wade Hiner
52:42 Wade Hiner's Inspirational Journey
57:44 The Power of Answering Cold Calls
01:14:35 A Life-Saving Cold Call
01:14:56 Changing Perspectives on Life
01:15:38 Helping Others Through Shared Experiences
01:18:43 The Power of a Smile
01:20:05 A Roadside Encounter
01:28:46 Reconnecting with Impactful People
01:31:39 A Special Birthday Surprise
01:40:40 Long-Term Plans

Connect with Parker Technology.
While delivering an excellent customer experience is indeed harder than it looks, we’re the experts. It’s all we do, every day, and we’re darn good at it. If you’d like to learn more about how we make managing the parking experience look easy, visit our website at www.parkertechnology.com, or shoot a note to [email protected]