Healthcare is full of unpredictable moments—but what happens before an interaction begins can determine whether it ends in conflict or connection. In this episode of Confidence in Conflict, Marcus (former healthcare security director) and Natalie (nurse practitioner and clinical team leader) explore the often-overlooked phase of the Unified Conflict Management Framework: Context, or pre-contact preparation.

Drawing from real-world scenarios, clinical experience, and evidence-based practices, they break down how preparing your mind, body, and intentions before engagement is one of the most effective strategies for staying safe, reducing stress, and achieving better outcomes.