John Kleeman is joined by assessment luminary Suzanne Heiob, the Global Certification Product Owner of SAP, who began her journey with the company as a student. Among her responsibilities, she oversees the product roadmap and keeps an eye on market trends to ensure that they are adopted into the program. Suzanne shares her thoughts on the best practices and future of certification programs, along with discussing international challenges, the computer translation capability co-innovation with Questionmark, and the ITCC award it recently won.