In this episode of Great Practices, I’m talking with Jen Gordon, a User Design and User Journey expert about how to get the necessary approvals on your projects to keep things moving forward. Find out the challenges that come with receiving approvals in highly regulated industries and how understanding people, process, and technology will make the experience easier for everybody.

Plus, you’ll find out why there’s no shortcuts to building good ol’ relationships, and why writing a ransom note every now and then may be a good thing.

 Want to get in touch with Jen Gordon?