Join us as we explore the tension between private equity and the principles of Wooo (Winning Others Over and Over). Using the case study of Subway and its acquisition by Roark Capital, we examine how the focus on cash and financial metrics can sometimes clash with the need to maintain a strong customer-centric culture. We discuss the importance of balancing financial stewardship with a commitment to lifelong customer relationships, and provide insights on how businesses can navigate this delicate balance, whether they are backed by private equity or not