Stephen Sakach, CEO & founder of Zero company, >70k on his mailing list, coined BLISS: Build Love into Scalable Systems.

His idea: random acts of kindness —> predictable, repeatable systems that drive both customer loyalty and internal cohesion.

He believes businesses that lead with purpose and empathy are the ones that last.

Empathy isn’t just a nice-to-have*.* It’s a proven growth driver

• Emotionally connected customers = 306% ↑ lifetime value
• Empathetic leaders = 60% ↑ employee retention
• Purposeful brands win loyalty (think Dove, Chewy, Patagonia)

Example: Chewy sends flowers when customers’ pets pass away, a roofing company pays kids $1 per nail they find — turning potential negatives into positive engagement moments (full story on the show).

For my AI folks: We also obviously also talked about how AI can be a force multiplier in this

Links:

Linkedin: https://www.linkedin.com/in/stephen-sakach-3181aa28b/