In this episode of the Cyber Executive Podcast, host Marc Ashworth and guest Kelly Miller discuss the intersection of AI, data privacy, and crisis management. They explore the risks AI poses to organizations, the importance of balancing innovation with public trust, and the necessity of transparency in AI communications.

Kelly emphasizes the need for organizations to prepare for public scrutiny and to embed privacy resilience into their brand strategy. The conversation also covers the evolving reputational risks associated with AI and cybersecurity, the importance of effective crisis communication, and the need for collaboration among legal, technical, and communication teams during AI-related crises.

Takeaways

• AI creates a black box effect leading to trust erosion.
• Organizations should treat trust as a strategic asset.
• Transparency in AI communications is crucial for credibility.
• Crisis management plans must include AI-related scenarios.
• Public scrutiny over AI practices is increasing.
• Privacy policies should be more than just legal jargon.
• AI crises will require quick and transparent responses.
• Collaboration between teams is essential during crises.
• Early signs of AI crises often come from employee concerns.
• Regular communication about AI usage is necessary for employees.