In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Chasity Sadowy, Vice President of Property Management at Birge and Held, for a powerful conversation about operational strategy, affordable housing, and bold centralization. Listen in to hear Chasity:

• Share how she rose from receptionist to VP overseeing 20,000 units—and why she believes being the voice for site teams is the key to sustainable leadership
• Explain why property management should start with development, and how her team is shaping prototypes and product decisions to better meet market and QAP needs
• Break down Birge and Held’s ambitious centralization rollout—including tech-enabled support roles, fully offloading administrative tasks, and redefining success through standardization and strategic hiring