As business owners we hear it over and over again - The customer is always right.

Truth Bomb - The Customer is not always right. They are human just like us which means sometimes they are wrong and sometimes they are mean too.

In this episode, we’re talking about a recent interaction I had with a lady that left me feeling upset, unmotivated and honestly just defeated. However I thought I would share it with incase something similar has happened to you or will happen to you in the future. Hopefully this will help you to navigate it.

This episode is your reminder that no matter how hard you try you will always have atleast one customer that will be unhappy. Thats just the way it is im afraid... people are people. 

Other Resources 

• The Glossy Pup Blueprint – simple systems and SOPs for home-based groomers
• One Year of DONE-FOR-YOU Newsletter Template
• Ladies Starting Home-Based Dog Grooming Businesses -  Facebook Page 
• Instagram - @glossypupacademy
• www.glossypupacademy.com
• Join the Glossy Pup Family and recieve your Monthly Mini Magazine, right to your inbox 
• The Glossy Pup Blog
  
  

If You’re a Beginner Groomer…

Remember:

As long as you are trying your best to provide a safe, friendly and effecient service then its not you! Unfortunately you can't please everyone, no matter what you do.

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