This week, Kristen Hayer reviews:

• Chapters 7 & 8 of The Jobs To Be Done Playbook by Jim Kalbach

This episode will wrap up our journey with the Playbook!

The next book we will be diving into is The Effortless Experience by Matthew Dixon, Nick Toman and Rick Delisi. Before Kristen starts digging into that, she'll be reviewing an article or two.

While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas.