Welcome to Episode 28 of The Customer Service Gold Dust Podcast.

In this episode, Gavin is joined by the Director of the Call Centre Helper Magazine, Jonty Pearce.

Jonty helps organisations understand what Customer Experience best practice should look like through the use of platforms - and following up to make sure it is actually acted upon.

We hear him talk about the importance of customer service and why it may even outrank marketing in certain key metrics; the difference of being in rapport and outside of it; and how marking a case as 'resolved' can often be premature.

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You can find Jonty online at:

https://www.linkedin.com/in/jontypearce/

 https://www.callcentrehelper.com/

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This podcast is hosted by Gavin Scott, an inspirational and entertaining Professional Speaker, facilitator and trainer using business success, sports experience and a genuine ability to win people over to deliver key messages.

To get in-touch with Gavin find him online or on Social Media at:

 https://gavinscott.me/
https://www.linkedin.com/in/gavinscottltd/