A sudden outburst. A tense standoff. A patient threatening to leave against medical advice. These moments may feel like they come out of nowhere—but in most cases, the warning signs were there all along. In this episode of Confidence in Conflict, Marcus (former healthcare security director) and Natalie (nurse practitioner and clinical team leader) break down the anatomy of escalation, revealing how ordinary interactions evolve into full-blown crises—and how to stop them before they peak.

Through real-world case studies and step-by-step analysis, they share a powerful framework for recognizing emotional shifts, responding with empathy, and using timely interventions to change the outcome. Whether it's a frustrated patient or a colleague conflict brewing over days, Marcus and Natalie show how Vistelar’s techniques can interrupt the pattern and restore calm.