Stoic leadership

EP 29 - Consumer Service (Nationwide Radio Interview)

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Pretty thrilled to do a nationwide radio interview recently.  It's about mystery shopping, but more 1so about customer service in general. We covered a lot of ground in 10 minutes.

In this conversation we cover:

  • Pet peeves,
  • What is mystery shopping
  • The National Measurement Institute
  • Where customer surveys fail
  • Staff member indifference
  • How the public can make a little bit of difference
  • Please sell to me as a customer
  • The types of places that we mystery shop
  • Avoiding being scammed as a mystery shopper


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    Send in a voice message: https://anchor.fm/steven-di-pietro/message
    ...more
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    Stoic leadershipBy Steven Di Pietro